Shipping policy

KLERN is operated by Turhan Commerce Limited, registered in England and Wales (company number 15812827). By purchasing from our website, you agree to this policy.

PROCESSING
Orders are shipped from our fulfilment partners' warehouses. Items in the same order may ship separately and arrive in more than one package.
Only standard shipping is available. Expedited and overnight shipping are not offered.
Once an order has been processed for shipping, the shipping address cannot be changed.

ESTIMATED DELIVERY TIMES
Delivery times are estimates in business days from the date your order ships. They do not include processing time and are not guaranteed.
United States, including P.O. boxes, APO/FPO addresses and US territories: 2 to 10 business days
United Kingdom: 4 to 14 business days
European Union: 8 to 20 business days
Rest of world: 4 to 29 business days

SHIPPING RATES
Standard shipping is free on orders of $60 or more.
For orders under $60, shipping is charged by order weight: up to 0.6 lb $3.99, up to 1 lb $5.99, up to 5 lb $9.99, above 5 lb $14.99. The final shipping cost is shown at checkout.

TRACKING
You will receive a tracking number by email once your order ships. Tracking information may take a few days to update.

CUSTOMS AND IMPORT CHARGES
Orders shipped outside the United States may be subject to import duties, customs fees or charges set by the destination country. These are the customer's responsibility, are not included in our prices or shipping charges, and are non-refundable. Packages refused because these charges were not paid will not be refunded.

DELAYS
We are not responsible for delays caused by carriers, customs, weather, holidays, high order volumes or other events outside our control. Shipping delays do not entitle you to a refund of shipping charges.

ADDRESSES
You are responsible for providing a complete and correct shipping address at checkout. We are not responsible for orders delayed, lost or returned to sender because of an incorrect or incomplete address. Reshipping costs for these orders are paid by the customer.

DELIVERED, LOST OR STOLEN PACKAGES
Once tracking shows an order as delivered, we are not responsible for packages that are lost or stolen. Please check with neighbours and your local carrier first.
If your tracking has not updated or your order has not arrived within 30 business days of shipping, contact us at klernstudio@gmail.com with your order number and we will look into it with the carrier.

DAMAGED OR INCORRECT ITEMS
Claims for damaged or incorrect items must be made in line with our Return and Refund Policy.

CHANGES
We may update this policy at any time. The version in effect when your order was placed applies to that order.

CONTACT
Turhan Commerce Limited, trading as KLERN
klernstudio@gmail.com
Suite E3087, 82A James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom